hbije Privacy Policy

1 Introduction

hbije operates a safe and reliable online betting and casino platform for users in Bangladesh. Protecting your personal information is a top priority for us. This Privacy Policy ("Policy") provides you with complete and transparent information about how the hbije platform collects, uses, shares, and protects your personal data.

We believe you have full rights over your personal information. hbije respects those rights and is committed to maintaining the highest standards of data protection. Using SSL encryption technology, we keep every transaction and data exchange fully secure.

2 Types of Information We Collect

We may collect various types of information when you use the hbije platform. These are described in detail below:

2.1 Information You Provide Directly

When you create an account on hbije or use our services, the following information is collected:

• Full name and date of birth
• Mobile number and email address (if applicable)
• Documents required for identity verification (e.g., National ID card)
• Financial information — bKash, Nagad, Rocket, or bank account details (for transaction purposes only)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use the hbije website or platform, the following information may be collected automatically:

• IP address and device details
• Browser type and version
• Time and duration of site visits
• Information about which pages were visited
• Cookie and session data (more details are provided in the section below)

2.3 Transaction-Related Information

Records of every deposit and withdrawal you make, your betting history, and bonus usage information are stored securely in our system. This information is used to ensure fair play and to resolve any disputes.

3 Purpose of Using Your Information

hbije uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or without your consent. The primary use cases are:

• Account Management: To create, maintain, and secure your account
• Identity Verification: To ensure account security and prevent misuse
• Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers
• Customer Support: To resolve your issues and improve our service
• Fraud Prevention: To detect and stop unauthorized activity
• Ensuring Responsible Gaming: To monitor your betting behavior and provide assistance when needed
• Legal Compliance: To comply with applicable laws and regulations
• Platform Improvement: To analyze your usage experience and improve service quality

4 Information Sharing and Disclosure

hbije does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties to provide services such as payment processing, technical infrastructure, and customer support. These partners may only use the information for the specific tasks assigned and are held to the same strict data protection standards as this privacy policy.

4.2 Legal Requirements

We may be legally required to disclose information to comply with a valid court or government authority order, or to assist in investigating fraud or unlawful activity. Where possible, we will make an effort to notify you in advance.

4.3 Business Changes

In the event of a future business restructuring or change of ownership, your information may be transferred. However, the new entity will also be required to follow this same privacy policy.

5 Cookie Policy

The hbije website uses cookies. Cookies are small text files stored in your browser. They help our website function properly, remember your preferences, and improve your experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for the site to function properly; disabling them will cause many features to stop working
• Functional Cookies: Remember your language preferences and login state
• Analytics Cookies: Collect site usage statistics to help improve our services

You can control or delete cookies through your browser settings. However, disabling certain cookies may cause parts of the platform to not function properly.

6 Data Security Measures

hbije has implemented industry-standard technical and administrative measures to keep your personal information secure:

• SSL Encryption: All data transferred between you and our servers goes through encrypted channels
• Secure Servers: Your information is stored on servers with advanced security systems
• Access Controls: Only authorized personnel can access information, and only for specific tasks
• Regular Security Reviews: Our systems are reviewed regularly to identify potential vulnerabilities
• Two-Factor Authentication: Multiple layers of security are in place to prevent unauthorized access to accounts

While we always strive to ensure the highest level of security, we acknowledge that no method on the internet is 100% secure. If you have any security concerns, please contact us.

7 Data Retention Period

hbije retains your information only for as long as it is necessary or required to meet legal obligations. Generally:

• Information for active accounts is retained for as long as the account remains active
• Even after an account is closed, certain information may be retained for a specified period as required by legal and regulatory obligations
• Transaction records are retained for the period required under financial regulations
• Marketing data is deleted immediately after you withdraw your consent

8 Your Rights

You have the following rights regarding your personal information, which hbije respects and upholds:

8.1 Right to Access Your Information

You can find out at any time what information we hold about you. Contact our customer support team to request a copy of your information.

8.2 Right to Correct Your Information

If any of the information we hold about you is incorrect, you may request a correction. We will make the necessary corrections promptly.

8.3 Right to Delete Your Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications, you may let us know at any time. We will act on your preference immediately.

9 Protection of Minors

The hbije platform is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.

We urge parents and guardians to monitor internet usage in your household regularly. If you believe a minor is using our site, please contact us.

10 Third-Party Links

The hbije platform does not contain links to external websites. However, if any partner or referral links are ever added, those websites will have their own privacy policies and hbije will not be responsible for them. You are advised to read the policies of any third-party site before visiting it.

11 Changes to This Policy

hbije may update this privacy policy from time to time. For any significant changes, we will:

• Update the date on this page
• Make an effort to notify registered users where necessary
• Re-consent may be sought for significant changes

Continuing to use the site after changes are made will be taken as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. hbije's customer support team is active 24/7 and ready to assist in both Bengali and English.

Please include the following in your message: your account name (if applicable), a description of your specific request or question, and your preferred contact method.

Email: [email protected]
Live Chat: Available directly on the hbije platform (24/7)